Mailbox Damage from Snowplow

*Click here to be directed to the Online Snow Plow Damage Form.

Mailbox Damage from City of New Berlin Snowplows Procedures

Any mailbox damage attributed to snowplowing operations whether by actual contact with the plow or truck, or by the snow being plowed and damaging the box. The following procedures will be utilized:

1. When damage is reported, a supervisor will verify the damage occurred as a result of the City of New Berlin's snowplowing.
2. If the damage is attributed to either the plow hitting the box or the snow from the plow knocking down the box, repairs will be made as follows:
   1. If the post is broken, we will replace it with either a wooden 4" x 4" post or a 2- 1/2 diameter metal post in same style as the one broken or damaged.
   2. If the mailbox is knocked off or loose, we will reattach it or adequately secure it.
   3. If the mailbox is crushed or broken, we will replace it with a standard silver City box or a box provided by the homeowner. If the homeowner provides the box, the City will reimburse the homeowner the value of the box or the cost of the box less the costs of other materials, not to exceed $50. The box must be similar to the box damaged to receive any reimbursement.
   4. The homeowner has the option to make any repairs if he so chooses.
3. The City will install the post and mailbox unless the homeowner chooses to perform the repairs themselves. The City will not install any specialty mailboxes. If weather conditions don't permit permanent installation, a temporary repair will be made and a final repair will be made when weather conditions permit. Please note: If your mailbox is in poor shape or weak the City may not replace it. Check your mailbox and the post to make sure it is tight and stable as part of your annual maintenance projects. 
4. If the homeowner chooses to perform the repairs themselves a mailbox damage claim will be completed by the Streets Division. The homeowner needs to bring in a receipt for the mailbox to the Utilities and Streets Department, 16550 W National Avenue This claim will be processed by the City Treasurer and a check (not to exceed $50) will be mailed to the homeowner in about two weeks.
5. Any repair requests not received in a timely manner may be denied.
6. The Streets Division will maintain a log of all mailbox repairs with a date, address, type of damage repaired, costs of materials and time of labor for each repair.

If you have any questions regarding the mailbox repair policy, please contact the Streets Division at 262-780-4609.

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