Water

Mission

The mission of the water utility is to be the responsible custodian and provide a good quality, potable water supply at adequate pressures and in sufficient quantities for consumption and fire protection purposes to all current and future utility customers; to be consistent with state / federal regulations and water industry practices and standards in the most cost-effective manner possible; and to educate the public about the benefits of being good water use stewards.

Water Tower

Sprinkling Policy: The City of New Berlin’s Water Conservation Policy has an Odd/Even Sprinkling Schedule. Please remember to water your lawn only on odd days if your address is odd numbered and even days if your address is even numbered (i.e. Water on June 12th if your address is 5078). This is extremely important during hot dry summers and ensures that there is sufficient water to allow fire fighters to do their jobs when needed. Light hand watering of plants and flowers is permitted at any time. Your help is greatly appreciated. If you have any questions, please contact the Utility office at (262) 786-7086. Thank you. 

Current Water Quality Reports

View information about the New Berlin Utility Committee.

Awards

The City of New Berlin Lake Michigan Water Diversion was selected for the American Council of Engineering Companies Best of State Award (PDF).

The Robert M. La Follette School of Public Affairs at the University of Wisconsin-Madison has released their 2024 Water Utility Report Card.

Please follow the link below to view the City of New Berlin Water Utility's grades in the categories of Water Quality - Health, Infrastructure & Operations, Finance, and Communications.

New Berlin Water Utility Report Card 2024

For more information about the project and its organization, as well as access to other municipal report cards, please follow the link below.

Wisconsin Waterworks Excellence Project

Hydrant Flushing

All city-owned water hydrants are flushed once each year, either in the spring or the fall depending on location. Water Utility Crews will be performing maintenance within the water system and will be flushing hydrants. The Water Main Flushing program is designed to remove natural minerals that sometimes collect in the bottom of water mains and make sure that hydrants are operating correctly. This operation may cause a temporary discoloration in your water supply. By allowing your water to run for a short period of time, the problem should clear itself. Please be assured, although the water may be discolored, it is safe for human use. If you have any questions in regard to this matter, please contact the Utility Office at 262-786-7086. Thank you for your patience.

Hydrant Flushing dates for 2026:

  • April 6th to May 8th
  • September 8th to October 9th

The City of New Berlin Utility was selected to receive a Significant Program Award from CVMIC (Cities and Villages Mutual Insurance Company) for their Reflect a Hydrant Program