The Utility is in the process of installing fiber optics in the right of way to the pumphouse and lift stations throughout the City.  Below are the areas (in red) that are affected by the Fiber Optic Installation work. This project should be completed by mid/late November 2023.

MCE Fiber Optic



The Private Property I/I project is currently underway.  This project is taking place in the following subdivisions:

Green Ridge East                                                 

Regal Manor South

Hearth Ridge Subdivision

There will be excavations in the areas where the pipe bursting and sewer lateral replacements are taking place.



The Federal Lead and Copper Rule Revisions (LCRR) that are now in effect require all public water systems to develop and submit a service line material inventory to the Wisconsin Department of Natural Resources by October 16, 2024.

You will be receiving a letter in the mail asking for your address, the piping type above your water meter (usually located in your basement), and the piping located below the water meter.

You may return this information by email:  nbutilities@newberlin.org, by mail  at 3805 S Casper Drive, New Berlin, WI  53151 or by calling the Utility Department at 262.786.7086



Per Wisconsin State Statute §66.0809, if your October utility bill has a PREVIOUS BALANCE that is NOT paid by October 31st, it is subject to a 10% penalty.

If the previous balance, plus the penalty, is not paid by November 15th, the Utility may transfer that balance to your tax bill.

Payments should be made at City Hall 3805 S. Casper Drive, Monday - Friday 8:00 a.m. to 4:30 p.m. or they can be placed in the drop-off box outside of City Hall in the parking lot. 

See Payment and Billing Information for more details.

Please note, the Utility Office hours are currently 7:00 a.m. to 3:00 p.m. Monday-Friday.


COVID-19 is an acute respiratory illness that is transmitted in two ways:  respiratory and contact.  Customers should follow public health recommendations for common-sense health safety tips.

Milwaukee drinking water is safe.  Milwaukee has long treated its water with ozone and chlorine disinfection and filtration.  The Centers for Disease Control confirms these conventional water treatment methods should remove or inactivate Coronaviruses including the Novel Coronavirus that causes COVID-19.  Milwaukee monitors chlorine levels throughout the distribution system to ensure the safety of the drinking water at the tap.  This is consistent with information from the World Health Organization and local and state health officials.

The World Health Organization recommends common-sense health safety tips and social distancing, including:

  • Frequently wash your hands with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.  At this time, no special sanitizing processes beyond routine cleaning are necessary or recommended to slow the spread of respiratory illness.


Just because something can be flushed down the toilet, does not mean it should be.  Toilet paper is specifically designed to break down in the water.  Although paper towels, napkins, and facial tissue appear to be of the same material, they do not disintegrate in water the way toilet paper does.  These items can create costly clogs for both your home and our pipes.

Image Screenshot_20210503-071824_Facebook

Residents have started using common alternatives like wet wipes, paper towels, facial tissue, and cloth wipes as substitutes for bathroom toilet paper.  Many of these products are labeled as "Flushable", these alternative products do not degrade in water like toilet paper does and they can, and do plug sanitary sewer laterals, building/home drains, and sewer collection system mains when flushed down toilets.

Obstructions and clogs that occur in private sanitary sewer laterals or within residents building/home drains become the responsibility of the property owner.  Some laterals are cracked, displaced or have roots in them which make the use of these products even worse.  During this COVID-19 Shelter-In-Place order, it is highly unlikely that plumbers and drain cleaners will be receptive to freeing clogged sewer pipes.  These non-degradable wipes, paper towels, and personal hygiene products have been removed from the sanitary sewer collection system/lift station pumps, which can cost the City and you, the system user, thousands of dollars.

To avoid future sanitary sewer clogs and backups, all residents and users of the sanitary sewer system are reminded to throw wipes, paper towels, tissue, and personal hygiene products in the trash and not flush them down the toilets.

In these extraordinary times, we all need to be respectful of how our actions impact our infrastructure, neighbors and Utility staff.


  • Baby wipes or cleaning wipes
  • Cotton balls and swabs
  • Tampons and sanitary products
  • Cat litter
  • Condoms                                                                 
  • Prescription medicines
  • Over the counter medicines
  • Tissue
  • Cigarette butts
  • Dental Floss
  • Cloth 
  • Food waste grease & oils
  • Paper Towels

For more information go to What not to flush



The City of New Berlin Utility Department consists of:

Call Before You Dig

The Utility Department would like to remind anyone planning excavation work to call Before You Dig.


Return forms to:  City of New Berlin, 3805 S Casper Drive, New Berlin, WI  53151

Utility Associations

The City of New Berlin is a proud member of the Alliance of Water Efficiency.

Alliance for Water Efficiency Member